DIGITAL GOVERNMENT

Digital Government is the use of ICT to improve the efficiency and effectiveness of public sector operation and service delivery; or alternatively, the use by governments of ICTs to transform relations with citizens, businesses and within government.

Digital government promotes and improves stakeholder contributions to development, as well as deepens the governance process. Digital government involves rethinking organizations and processes and changing behaviour so that public services are delivered more efficiently to people. Digital government in its basic form is about automating and computerizing systems and transactions which in turn leads to increased transparency, accountability, and decreases the opportunities of gratifications.

Digital Government is designed to promote and improve stakeholder contributions to development, as well as to deepen the governance process. It does this by increasing the quality of government service delivery, allowing for better use of government infrastructure and resources. It also provides for improved governance, empowers the private sector to partner with the government to develop Digital Government services and increases transparency and accountability.